Scope of work performed: 
We will mow all lawn areas with 36”, 48", & 61" commercial  mowers, edge along all paved surfaces with a steel bladed edger, use a string trimmer to trim all other grass areas (i.e. along fence lines and around trees and beds) and sweep all paved surfaces with a blower.  We encourage you to protect the base of your trees with plastic collars to prevent string trimmer damage.  

Pruning of shrubs and weeding of bedding areas is not part of the basic lawn service.  We do have separate crews that can perform this work. 

Mowing Season:
We offer weekly and biweekly service from March 27 through November 10.  After November 10 all customers will be placed on a as needed schedule through February 2007, unless requested to do otherwise.  In March we will put you back on a weekly schedule (if you were a weekly customer during the previous growing season (March – November 2007)). 

Pricing:
The price of your service is determined by the total square footage of your lot.

Satisfaction:
The success of our business depends on you being satisfied with our service.  If you are not satisfied with our service, simply call or send us an email within 24 hours of your service with a short polite description of the nature of the problem and we will dispatch a crew to service your lawn again.  If we are not notified within 24 hours, we will make the crew aware of your concerns and address it on a prospective basis.  We do not issue credits but we will make every effort to ensure your satisfaction. 

Payment:
We will conveniently invoice you every month after your service. You will have 30 days to pay to avoid finance charges. 

Scheduling/Rain/Holidays:
Our service is scheduled Monday – Friday.  You will be assigned a mow day and we will make every effort to adhere to that date.  However, our competitive pricing depends on our crews running efficient routes.  We reserve the right to change your service day to accommodate this.  As a courtesy to you, we will contact you well in advance to notify you of the change in schedule. 

While we can assure you of the date that your lawn will be serviced, we cannot guarantee the time of our arrival.  If you need your lawn mowed at a specific time, we will ask you to find another service provider.

In the event of heavy rain, we simply move our customers back one day and use Saturday to catch-up.  We purposefully use light mowers on our yards to avoid rutting lawns during wet conditions.  Accordingly, we encourage you to let us mow your lawn under wet conditions during the growing season.  If you are a weekly customer, we will allow you to skip service with 24 hr notice but your lawn will not look optimal after the next service date due to the excessive growth. 

We mow Monday – Friday regardless of holidays.  Our goal is to service your lawn on its scheduled mow date.  We simply have too many customers to adjust our schedule for these days.  If you want us to skip your lawn on a holiday, we can certainly accommodate this, but it will be one week before your lawn is serviced.  Simply, call or email us if you would like us to skip your lawn during a particular holiday. 

Biweekly service is available during the growing season (March – November), though it is not recommended.  Under our normal weather patterns, the grass simply grows too fast and creates significant wear and tear on even the toughest equipment.  That is why we charge an additional $10 per visit.  Further, the cut will not look as good as lawns that are serviced weekly.  

Changes/Cancellations:
Weekly service customers are allowed two skips during the growing season (March – November).  We don’t allow you to skip a week if you are a biweekly customer. Any change or request must be provided to us by 3pm the day before your scheduled mowing date in order to be effective. 

You are free to cancel service at any time.  If you cancel your service before the six trip minimum has been reached, the one time rate of which is your weekly/biweekly rate + $10  will apply to trips 1-5.  If we cancel you, your weekly or biweekly rate will apply.  Cancellations are not accepted over the weekend and must be received at least 24 hrs in advance of your next scheduled mowing in order to be effective.

Insurance:
Our company carries general liability insurance for your protection.  Our trucks and equipment are fully insured under a commercial auto insurance policy, as well.   

Gates & Pets:
We require a combination code for any locked gates.  Please provide this information prior to your first scheduled mowing.  If you do not have a combination lock, we can provide you one free of charge upon our first mowing. 

While we are careful to close any gates that we may open, we cannot guarantee that a pet will not escape while we are working on your premises.  Accordingly, we will not accept responsibility for any pets.  

If you have an aggressive pet, it is your responsibility to make sure that it cannot harm our employees while they are working your premises.  Should an attack occur, you will be held responsible.  

Damage:
We will replace any sprinkler heads that are broken by our crews free of charge.  You must contact us within one week of the damage.  If you have landscape lighting, we will not accept any responsibility for damage that occurs to these fixtures and/or wiring. 

Communication:
We prefer that you contact us via our website.  This will allow us to research your address, billing history or other request prior to our conversation and allow for a more expedited process. Or by phone @ 1-913-837-4400  

We are available to take your calls from 9am – 430pm Monday – Friday.